FREQUENTLY ASKED QUESTIONS
Shopping with Valitalia
How will I know if the product I’m ordering is in stock?
Each of our in-stock products are highlighted with the QUICK SHIP label. You’ll find each product’s availability status, whether in-stock or special order only, notated on the product page.
Still have questions or concerns or need help with shopping and ordering?
Contact one of our customer service and write to firstname.lastname@example.org
Are fabric swatches for sofas and chairs available?
You are welcome to order up to 5 swatches online at no charge. Please use our contact form to let us know which swatch you'd like.
Note: Swatch colors may differ from those you see on your monitor.
What’s your return and exchange policy?
At Valitalia, we take pride in the exceptional quality and craftsmanship of our furniture. Our attention to detail in design, material and construction is unyielding. And so is our commitment to customer satisfaction.
All exchanges and cancellations are subject to Valitalia's approval. Merchandise purchased from Valitalia may only be returned for credit or exchange upon meeting certain criteria. Please note that pre-approved returns will only apply to merchandise accompanied by original sales receipt and in original condition and packaging. Returns are subject to a 35% restocking fee. Subject to applicable local regulations, claims received after 14 calendar days of delivery cannot be processed.
Non-stock items, lay-away orders and special orders are not returnable or cancellable. Refunds are not issued except in the case of defective merchandise we are unable to replace. Return freight is the responsibility of the customer.
Actual cost of shipping replacement item to you will not be credited or refunded and is subject to additional charge. Approved credit is valid for one year from date of issue. Thereafter, unused credit is forfeited after one year, subject to local regulations.
Special orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time.
These items are considered special order items and are non-cancellable, non-returnable and non-refundable.
Orders canceled after 24 hours are subject to a 35% cancellation fee in addition to any shipping charges incurred as may apply.
Final Sale & Clearance Items
Clearance items or specified sale items are considered final-sale items and cannot be returned.
Can I make changes to my order?
Please send us an email at email@example.com if you would like to make a change to your order.
Will I have to pay sales tax on my order?
We are required to collect sales tax according to your state's specific sales tax laws. These states require tax on delivery service: FL and NJ.
Will you contact me if my item is out of stock or gets delayed?
If the availability of your order changes by seven working days or more, we will contact you with an update.
Will you contact me if changes are made to my order?
We will contact you with an update, if availability of your product(s) is changed by seven business days or more.
Do you collect credit card surcharges or check out fees when paying with my credit card?
No. We don’t collect a surcharge or check out fee on any credit card transactions.
What forms of payment do you accept?
You can place your order by choosing Credit Card or Paypal as Payment Methods.
Furniture construction and design
How should I best maintain and care for my Valitalia furniture?
We’ve created a comprehensive furniture care guide just for you. Access our Furniture Maintenance & Care Guide.
I already own a box spring, can I use it with a Valitalia mattress?
Because our mattresses are created specifically for superior comfort and support, a box spring is not required. Sans a box spring, you’ll find our beds have a much cleaner profile and you’ll get a better night’s sleep. While all of our mattresses are made to be used without box springs, we do carry a selection of headboards if you own a mattress and box spring you would like to use.
I love your products, but I would like a different size. Do you offer custom options?
We’ll do our best to accommodate your specific furniture requirements. Simply fill out the contact form, let us know what you need and we’ll get right back to you.
What makes your furniture so unique?
Coming from a long and successful tradition of expert furniture design and craftsmanship, each of our authentic Italian furnishings is made to the highest standards of style, functionality and durability. Unlike trendy modern designed products, our furniture is created with longevity in style and construction to last a lifetime. 100% Made in Italy
Where are Valitalia products made and who produces them?
Each and every one of our products is 100% Made in Italy. Located in Italy’s Friuli region, our producers are expert furniture designers and makers with extensive experience creating the highest quality products. Our team has carefully curated the finest furniture from each of our manufacturers to cater to the unique tastes and requirements of modern lifestyles and living space worldwide.
Our reputation and responsibility to you
I would like to read customer reviews of your company and products—where may I find these?
We value opinions and experiences of our customers and freely share them on our website. You’ll find customer reviews of our products on most product pages. Additionally, we’ve made it easy for you to submit your own review from any product page. Visit our News Page, for media coverage and reviews about our company.
We will never share, sell or trade your information or e-mail address with third parties. Learn more
Are your products made using sustainable manufacturing processes?
The health of the planet is important to us. We are committed to offering products that are timeless, well-crafted and made to last. Ultimately, for alla spaces and for our planet this means less resources and less energy is used to build more furniture.
Do you have a product and customer satisfaction guarantee?
We back the quality and performance of all our products 100%. If your furniture arrives damaged due to shipping or you aren't completely happy with it for any reason, we will do our best to make it right to your satisfaction.
What are my delivery options?
We ship our products wordwide. Stocked furniture will be shipped in 2 business days. Non-stocked orders will be shipped in 4-12 weeks: if you have urgences, please check timing before submitting the order. Orders are shipped Monday-Friday, national and bank holidays in Italy, Canada and India excluded.
At Valitalia standard delivery is to your front door. If you need delivery to upper floors please contact us before placing the order so that we can provide you with the cost of the pro develivery.
In case you live in a restricted area please notify Valitalia as we might need to change the courier.
Inside delivery or White Glove services are not provided by Valitalia: however we can help you finding a professional.
What is the process and lead time for special orders?
Before ordering, you’ll find the lead times for special orders notated on each product page, once in production, you can track your special order with estimated delivery date via your Valalia account. Once your purchase is complete, your special order product is immediately placed in production in Italy and built to your specifications. Special order cannot be changed, cancelled, returned or refunded at any time.
To the Trade Programs & Services
Do you work with Purchase Orders?
We will comply with and process most Purchase Order requirements including specialized invoicing and payment terms. For more information or a special quote, please contact us via our contact form.
If I have a client project with unique furniture requirements, can you accommodate custom orders?
Yes, we try to accommodate custom orders whenever possible. For more information or a special quote, please contact us via our contact form.
Do you offer a discounts to designers and other trade professionals?
Valitalia offers a special discount program to design professionals. If you are an interior decorator, designer or architect, participate in our designer sales program and receive a dedicated discount on all full-price products. Depending on your project size and needs, we are happy to offer a special price. For more information or for a quote, please contact us via our contact form.
Catalog orders, account options and e-mail updates
What is a Wish List?
Once you’ve created a Valitalia account, you’ll be able to save all of your favorite products via the Wish List feature for future reference or purchase. Also, you can share your Wish List via email with family and friends.
Will I get spam from other companies if I subscribe to get email alerts?
Your privacy is important to us; we’ll never share your e-mail address with third parties and you can easily unsubscribe at any time.
What benefits do I receive when I create a Valitalia account?
- Access to our 3% Reward Dollars Program
- Get paid for referring friends and family
- Create a Wish List you can share with friends and family by email
- Receive priority alerts on new product launches, specials and events
- Speedy checkout
- Easily track online orders
- View online order history