Returns

At Valitalia, we take pride in the exceptional quality and craftsmanship of our furniture. Our attention to detail in design, material and construction is unyielding. And so is our commitment to customer satisfaction.

Returning Merchandise

All exchanges and cancellations are subject to Valitalia's approval. Merchandise purchased from Valitalia may only be returned for credit or exchange upon meeting certain criteria. Please note that pre-approved returns will only apply to merchandise accompanied by original sales receipt and in original condition and packaging. Returns are subject to a 35% restocking fee. Subject to applicable local regulations, claims received after 14 calendar days of delivery cannot be processed. 

Non-stock items, lay-away orders and special orders are not returnable or cancellable. Refunds are not issued except in the case of defective merchandise we are unable to replace. Return freight is the responsibility of the customer.

Actual cost of shipping replacement item to you will not be credited or refunded and is subject to additional charge. Approved credit is valid for one year from date of issue. Thereafter, unused credit is forfeited after one year, subject to local regulations.

Special Orders

Special orders begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time.

Custom Orders

These items are considered special order items and are non-cancellable, non-returnable and non-refundable.

Order cancellation

Orders canceled after 24 hours are subject to a 35% cancellation fee in addition to any shipping charges incurred as may apply.

Final Sale & Clearance Items

Clearance items or specified sale items are considered final-sale items and cannot be returned.